1Password extension for Firefox can't connect to app

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Dunecat
Dunecat
Community Member
edited September 2023 in 1Password in the Browser

Hi team,

I previously reported that the 1P extension stopped connecting to the app in Firefox Portable. Support advised that Firefox Portable isn't supported (really?) but the "official" non-portable installer is. So I switched to using the non-portable version and I'm still having the same problem, so it's not obviously a Firefox Portable issue.

The issue is the same as before--the extension can't figure out how to connect to the app and I have to unlock manually.

The error remains the same as before, "Problems connecting. 🔴 Please ensure the 1Password app is unlocked."

This is on a brand new profile without any other extensions installed.

Earlier thread: https://1password.community/discussion/comment/694716#Comment_694716

1Password Version: 8.10.13
Extension Version: 2.14.1 (Stable)
OS Version: Windows 11
Browser: Firefox 117.0

Comments

  • kevin.li
    kevin.li
    Options

    Hi @Dunecat ,

    Let's continue the troubleshooting process through emails. We will get 1Password working for you in the stable version of Firefox.

This discussion has been closed.