Azure SSO/account recovery error 400

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Joe25
Joe25
Community Member
in Business and Teams

One of my users is receiving an error after being sent a recovery link during the process of moving them to Azure SSO. The error is "Something went wrong trying to recover your account". Details are "400 (registration_bad_request: getIdentity failed to ExchangeCode: forbidden: invalid_grant...". This is using the same process which has worked for other users. We've tried on multiple browsers

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

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  • ag_max
    ag_max
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    Hi @Joe25,

    Our Integrations team will be happy to look into this. First, please send us an email at businesssupport@1password.com from your account's registered email address so we can continue the conversation there.

    After you have sent the email, feel free to post the ticket number you receive so we can locate your message and connect it with this forum discussion.