Edge integration does not work properly

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Hoelder
Hoelder
Community Member
edited November 2023 in Windows

Hi 1Password team,
I'm read this thread and followed the instructions in the 2nd post: https://1password.community/discussion/137721/edge-browser-integration-not-working

The integration still doesn't work properly. Edge doesn't recognize that the app is unlocked. See screenshot:

1Password Version: 8.10.18
Extension Version: 2.16.1
OS Version: Windows 10
Browser: Edge

Comments

  • ag_mike_d
    ag_mike_d
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    Hello @Hoelder,

    Thanks for your message . I'm sorry for the troubles you've continued to encounter with app integration.

    Could you please send along a few pieces of information to help us take a look at things?

    The first is a console log directly from your browser. You can find our guide below:

    The second is a diagnostics report from your computer. I've also included a link to this guide:

    Please attach these to an email message addressed to support+forum@1password.com.

    With your email also include:

    • A link to this thread: https://1password.community/discussion/143151/edge-integration-does-not-work-properly
    • Your forum username: Hoelder

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here. Thanks!

  • Hoelder
    Hoelder
    Community Member
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    Thanks, Mike.

    The support ID is: [#FIN-41512-479]

  • AliH1P
    AliH1P
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    Thanks @Hoelder, I've followed up with you via email.

    Ali