Edge integration does not work properly

Hoelder

Hi 1Password team,
I'm read this thread and followed the instructions in the 2nd post: https://1password.community/discussion/137721/edge-browser-integration-not-working

The integration still doesn't work properly. Edge doesn't recognize that the app is unlocked. See screenshot:

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1Password Version: 8.10.18
Extension Version: 2.16.1
OS Version: Windows 10
Browser: Edge

ag_mike_d

Hello @Hoelder,

Thanks for your message . I'm sorry for the troubles you've continued to encounter with app integration.

Could you please send along a few pieces of information to help us take a look at things?

The first is a console log directly from your browser. You can find our guide below:

• Save a console log for 1Password in your browser

The second is a diagnostics report from your computer. I've also included a link to this guide:

• How to send a 1Password diagnostics report

Please attach these to an email message addressed to support+forum@1password.com.

With your email also include:

• A link to this thread: https://1password.community/discussion/143151/edge-integration-does-not-work-properly
• Your forum username: Hoelder

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here. Thanks!

Hoelder

Thanks, Mike.

The support ID is: [#FIN-41512-479]

AliH1P

Thanks @Hoelder, I've followed up with you via email.

Ali