URGENT >> #EKD-53892-245

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andx1pw
andx1pw
Community Member
edited December 2023 in Lounge

URGENT >> #EKD-53892-245

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  • andx1pw
    andx1pw
    Community Member
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    I have not been able to use my subscription for nearly a month now. The ticket says that I need to upgrade to Teams, then upgrade to Business. Then change some settings, and then downgrade back to "normal".

    But meanwhile, your system cancelled my whole account now. All I can see now, is subscribed to a "normal" contract.

    You guys are really not making this easy for me!

    Delete this message after you have seen it!

  • ag_tommy
    ag_tommy
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    @andx1pw

    Please continue the discussion you have with my colleague Tim. We're currently awaiting your reply. Account related details are not available here within the community.

  • andx1pw
    andx1pw
    Community Member
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    He is not answering. This is very urgent!

  • ag_tommy
    ag_tommy
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    @andx1pw

    It looks as if we are awaiting your reply to a message that Tim sent out yesterday. Please get back to Tim with the answers.

  • ag_tommy
    ag_tommy
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    Since we have a direct line of communication open I am going to close this to prevent duplication of efforts.

This discussion has been closed.