MacBook Air Touch ID grayed out
Using MacBook Air m2 which has touch ID & Iwatch enabled. However, in 1PW, the option to enable both of these is grayed out. Have turned off and then back on the settings in Mac preferences, still not working. All software is up to date (Sonoma 14.2.1). Please advise
1Password Version: 8.10.23
Extension Version: 2.19.0
OS Version: Sonoma 14.2.1
Browser: Safari
Comments
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Hello @pschobert! 👋
I'm sorry that you're unable to turn on Touch ID and Apple Watch unlock for 1Password on your Mac. Just to confirm: are you able to use both Touch ID and your Apple Watch to unlock the Mac itself? If you are then I'd like to ask for a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/144020/macbook-air-touch-id-grayed-out
- Your forum username:
pschobert - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
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[#HTC-98358-639]
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Thank you for posting the Support ID! One of my colleagues will send you a reply as soon as possible, please continue the conversation over email.
Since we have a communications channel open, I'm closing this thread. 🙂
-Dave
ref: HTC-98358-639
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