MacBook Air Touch ID grayed out

pschobert
pschobert
Community Member
edited January 15 in Mac

Using MacBook Air m2 which has touch ID & Iwatch enabled. However, in 1PW, the option to enable both of these is grayed out. Have turned off and then back on the settings in Mac preferences, still not working. All software is up to date (Sonoma 14.2.1). Please advise

1Password Version: 8.10.23
Extension Version: 2.19.0
OS Version: Sonoma 14.2.1
Browser: Safari

Comments

  • Dave_1P
    Dave_1P
    edited January 15

    Hello @pschobert! 👋

    I'm sorry that you're unable to turn on Touch ID and Apple Watch unlock for 1Password on your Mac. Just to confirm: are you able to use both Touch ID and your Apple Watch to unlock the Mac itself? If you are then I'd like to ask for a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • pschobert
    pschobert
    Community Member

    [#HTC-98358-639]

  • Dave_1P
    Dave_1P

    @pschobert

    Thank you for posting the Support ID! One of my colleagues will send you a reply as soon as possible, please continue the conversation over email.

    Since we have a communications channel open, I'm closing this thread. 🙂

    -Dave

    ref: HTC-98358-639

This discussion has been closed.