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Connecting Issues in Chrome and Firefox

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  • floydstyle
    floydstyle
    Community Member
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    Hello MikeT, I have the same problem on Chrome and Firefox. It works perfectly on Safari however. I am all using beta extensions version.
    I restarted the Helper and it didnt work.

  • MikeT
    MikeT
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    Hi @floydstyle,

    I split your post into a separate thread since your issue is in Chrome/Firefox, not in Safari.

    1. Are there any extensions you're using that exist in both browsers beside 1Password?
    2. Can you disable all extensions except for 1Password, restart the browser and see if 1Password'll connect after that?
  • floydstyle
    floydstyle
    Community Member
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    MikeT, I tried disabling every other extensions on chrome and firefox and still the same problem. The only extention I have on all my browsers is adblock, in which I disabled as well

  • MikeT
    MikeT
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    Hi @Floydstyle,

    We'll need to grab your diagnostic report and see what's going on. This article will explain how to generate it, please attach it to your email to support@agilebits.com.

    Please also attach a link to this thread, so we can connect the dots.

    Thanks!

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