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Mac: Preferences is greyed out

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elle724
elle724
Community Member
edited February 27 in 1Password 3 – 7 for Mac

I am trying to set up 1Password on my Mac but Preferences is greyed out. Suggestions? Version 1Password 7, MacOS 11.7.10, Chrome

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • ag_tommy
    ag_tommy
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    @elle724

    Generally, this is due to 1Password (for Mac) being locked. Are you referring to the browser or to 1Password for Mac, to clarify?

  • elle724
    elle724
    Community Member
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    1Password for Mac

  • elle724
    elle724
    Community Member
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    How do I unlock it?

  • elle724
    elle724
    Community Member
    Options

    I am trying to set up 1Password on my Mac but Preferences is greyed out. Suggestions? Version 1Password 7, MacOS 11.7.10, Chrome

    1Password Version: Not Provided
    Extension Version: Not Provided
    OS Version: Not Provided
    Browser: Not Provided

  • ag_tommy
    ag_tommy
    Options

    You unlock by providing your password on the unlock 1Password screen. The main vault interface. Is it possible for you to share a screenshot?

    • Please, do not post screenshots or videos containing sensitive information, e.g., passwords.
  • ag_tommy
    ag_tommy
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    @elle724

    Please do not post multiple topics. I did reply to your post. This is not a chat type service, but a community board. If you'd like to email us you are more than welcome to do so. If you prefer that method, please use support+forum@1password.com. Be sure to use the email address tied to the account in question.