Cannot get touch id to work in 1password because it is greyed out

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MelonBiathlon
MelonBiathlon
Community Member
in Mac

I followed all the steps in this. Nothing worked. I have no idea how to get touch id to be available.

1Password Version: Mac 8.10.28
Extension Version: Not Provided
OS Version: MacOS 14.4
Browser: Mac app

Comments

  • ag_tommy
    ag_tommy
    edited March 26
    Options

    @MelonBiathlon

    Did you also submit a diagnostic report to the team? If not, please do so. Here are the instructions again.

    Create a diagnostics report from your device:

    1. Open 1Password.
    2. Press command and comma. The 1Password Preferences/Settings will open.
    3. Click Advanced.
    4. Click Send Diagnostics.
    5. Click Reveal to locate the report in your Downloads folder.

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    • Your forum username: MelonBiathlon

    • A link to this thread: https://1password.community/discussion/145071/cannot-get-touch-id-to-work-in-1password-because-it-is-greyed-out#latest

    • Please do not post your diagnostic report to the forum. This is for your privacy and security.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!