Cannot get touch id to work in 1password because it is greyed out

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MelonBiathlon
MelonBiathlon
Community Member
in Mac

I followed all the steps in this. Nothing worked. I have no idea how to get touch id to be available.

1Password Version: Mac 8.10.28
Extension Version: Not Provided
OS Version: MacOS 14.4
Browser: Mac app

Comments

  • ag_tommy
    ag_tommy
    edited March 26
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    @MelonBiathlon

    Did you also submit a diagnostic report to the team? If not, please do so. Here are the instructions again.

    Create a diagnostics report from your device:

    1. Open 1Password.
    2. Press command and comma. The 1Password Preferences/Settings will open.
    3. Click Advanced.
    4. Click Send Diagnostics.
    5. Click Reveal to locate the report in your Downloads folder.

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    • Your forum username: MelonBiathlon

    • A link to this thread: https://1password.community/discussion/145071/cannot-get-touch-id-to-work-in-1password-because-it-is-greyed-out#latest

    • Please do not post your diagnostic report to the forum. This is for your privacy and security.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • camner
    camner
    Community Member
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    I am having exactly the same issue. I sent in the diagostics, but I did not receive a reply with a Support ID #. (And yes, I checked my spam folders)

  • camner
    camner
    Community Member
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    A long while later the email finally arrived. Support ID # is: DGY-74867-441

  • Dave_1P
    Dave_1P
    Options

    @camner

    I'm sorry that you're running into the same issue, thank you for posting the Support ID. I see that one of my colleagues has reviewed your diagnostics report and sent you a reply, please continue the conversation there.

    -Dave

    ref: DGY-74867-441

  • ag_tommy
    ag_tommy
    Options

    Thanks @camner

    I found that report. Thanks! It also looks like my colleague Grey sent a reply a few moments ago. Check your email please. Please continue to follow up with them via email.

    ref: DGY-74867-441