1Password now "missing" on my system

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southernforge
southernforge
Community Member
in Windows

Hello.

1P no longer is no longer showing in the Start Menu and is missing from Programs and Features(add/remove Programs\appwiz.cpl).

There is no 1Password folder under
C:\Program Files, nor
C:\Program Files (x86), nor under
C:\ProgramData.

However, there is this folder:
C:\Users\lawre\AppData\Local\1Password

==============================

The only way I have found to access 1Password is via the web extension in Chrome.

Can anyone shine light on what is happening?

Thank you.

1Password Version: Not Provided
Extension Version: 2.22.1
OS Version: Win 10 22H2
Browser: Chrome

Comments

  • 1P_Gem
    1P_Gem
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    Hi @southernforge, thanks for reaching out about this!

    This sounds like the behaviour we'd expect to see if the app had been uninstalled, as this would remove it from the start menu and apps list, while leaving the installation folder at %LocalAppData%\1Password behind. If you've definitely not uninstalled the app, could you send an email to support+forum@1password.com with some logs from 1Password's installation folder, so we can look into what may have caused this?

    1. Open the Start Menu, paste this code into the search field, and press Enter: %LOCALAPPDATA%\1Password
    2. Once you've navigated to this location, right-click the Logs folder, click Copy, and paste a copy of that folder onto your desktop.
    3. Right-click the folder on your desktop, click Send To, then Zipped folder.
    4. Attach the zipped folder to your email.

    With your email please include:

    Once you get a response with a Support ID, please post that number here so we can connect the dots. Thanks!

  • southernforge
    southernforge
    Community Member
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    Hi @1P_Gem , good afternoon!
    I have been away from this computer for about a month, and would like to apologize for the delayed reply.

    The Support ID is: [#TPQ-26819-631]

    Thank you,
    @southernforge

  • 1P_Gem
    1P_Gem
    Options

    Hi @southernforge, thanks for letting me know! We've received your email, and a member of the team will be in touch with you there shortly 😄

    ref: TPQ-26819-631

  • southernforge
    southernforge
    Community Member
    Options

    Hi there @1P_Gem !

    Thank you, @southernforge

  • 1P_Gem
    1P_Gem
    Options

    You're very welcome! 😄