1Password popup hides login button/doesn't close after auto-filling username or password

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CoopersDad
CoopersDad
Community Member
edited April 26 in Browsers (Edge, Chrome, Firefox, etc.)

In Chrome on both Windows and Mac desktops, the autofill popup from 1Password correctly fills the respective field on a login screen, but after doing so it does not disappear, leaving the "Enter"/"Submit"/"Login"/"Next" button of the login page obscured.

1Password Version:
_Extension Version: 1Password browser extension version 2.23.1 Beta channel
_OS Version: Windows 10, Chrome browser Version 124.0.6367.61 (Official Build) (64-bit)
Browser: Not Provided

Comments

  • Dave_1P
    Dave_1P
    edited April 26
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    Hello @CoopersDad! 👋

    Thank you for reporting the issue! I've tried to reproduce the same behaviour when using 1Password in the browser 2.23.1 beta and I'm not able to do so on the following website: https://app.quicken.com/

    Can you provide a link to the other page where you were able to reproduce the issue? And are you able to still reproduce the issue after updating Chrome to version 124.0.6367.92/124.0.6367.93?

    I look forward to hearing from you.

    -Dave

  • CoopersDad
    CoopersDad
    Community Member
    edited April 26
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    Thank you, Dave.

    The other site is the Square login screen: https://squareup.com/login?lang_code=en-us
    Here, autofill populates the username without user intervention, but the 1Password suggested logins remain on full display, obscuring the Enter button until I either tab out of the username or password field, or click on the portion of the submit button that is not behind the 1Password suggestions.
    (These are just two of many examples, but the problem does not exist across all sites.)

  • Dave_1P
    Dave_1P
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    @CoopersDad

    Thanks for the reply. Just to clarify: are you clicking on the 1Password suggestion to fill your username/password? 1Password won't automatically fill anything into a page without direct action from you. Direct action includes clicking on the suggestion in the 1Password inline menu, using the fill in browser shortcut (Command-Backslash), or clicking Open and Fill from the 1Password app.

    Can you tell me which of these actions you're performing to fill into the page?

    -Dave

  • CoopersDad
    CoopersDad
    Community Member
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    Thanks for sticking with me on this. If you look at the screenshot from my first post, you'll see that the password has already been filled by 1Password (b/c I clicked on the inline popup). Yet that inline popup is still displaying on top of the Submit button to continue the login process. (When I'm presented with a login page, I usually choose to click on the suggested 1Password login to "trigger" it to populate the username or password field. At other times, I'll search for the entry in 1Password and let 1Password navigate to the website for me and then begin the sign-in process.)

  • Dave_1P
    Dave_1P
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    @CoopersDad

    Thank you for that clarification. So that I can investigate this further, I'd like to ask you to send in a console log when reproducing the issue:

    Attach the file to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave