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Forum Discussion
🐛 Bug — 1Password Extension Sometimes Doesn't Load Properly
Summary:
* Occasionally, when clicking on the 1Password Browser extension, it fails to load promptly and remains stuck in a loading state for several minutes.
To address this issue, I need to ...
1P_Dave
Moderator
ModeratorHello E29037CB! 👋
I'm sorry that 1Password in the browser isn't opening correctly. So that I can investigate this further, I'd like to request some logs from your end:
- The extension console log: https://support.1password.com/cs/extension-console-log/
- A diagnostics report: https://support.1password.com/diagnostics/
Attach both files to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/145825/bug-1password-extension-sometimes-doesnt-load-properly
- Your forum username: E29037CB
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
