Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

h3h's avatar
h3h
New Contributor
3 years ago

1P Chrome extension: Lock screen disappears when extension invoked

What happens: 1. Click 1P browser extension toolbar button to launch 1P extension while 1P is locked 2. Opens (A) small browser extension panel with loading indicator, and then opens (B) big 1P l...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey h3h,

It sounds like 1Password in your browser may be having hard time communicating with your 1Password desktop app. Can you try the below steps and let us know if it improves things:

  1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
  2. Quit Chrome by right clicking its icon in the Dock and selecting "Quit".
  3. Open and unlock 1Password.
  4. Open Chrome and test if it is working properly.

Let us know how you get on!