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jasimon9's avatar
jasimon9
New Contributor
3 years ago

1P not working to create an save a password

I have had this problem before and reported it. This is on my Mac desktop. Get informed by a website that my password is expired and I have to create a new one. Use the suggestion from 1P and ...
browser extension
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
3 years ago

Hey jasimon9:

Thanks for sharing the specific site! Since it looks like we're unable to create an account there without physically going to one of the classes, the best next step is having you collect some page details of the specific page where 1Password in the browser didn't properly update and save the password there.

First, you'll need 1Password in the browser, so you'll need to use Chrome, Firefox, Edge or Brave with our newer extension installed: Get started with 1Password in your browser

After adding 1Password to whichever browser you decide on, navigate to the specific page where you update your password on this website, right click the 1Password icon in your browser's toolbar, then choose Help > Collect Page Structure. This will download a file containing what 1assword "sees" this page as. Attach this file in an email to support+x@1password.com, and include your username: jasimon9, and a link to this thread: https://1password.community/discussion/128534/1p-not-working-to-create-an-save-a-password#latest. This will let us locate it in our email system!

Jack