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Former Member's avatar
Former Member
4 years ago

1Password 8 - suddenly crashes immediately upon opening Win11

Was using 1Pass 8 perfectly until this morning when it will no longer stay open and crashes immediately upon opening. The browser extension also stuck on "loading" unless I remove app integration. I have tried installing all and reinstalling. 1Pass 7 works however.

The logs seem to say something like

ThreadId(10) [1P:foundation\op-windows\src\windows\acl.rs:411] Access Denied:
ThreadId(10) [1P:foundation\op-enclave\src\windows\mod.rs:146] failed to get SID, TPM backend will be unavailable: Access is denied.

[1P:foundation\op-windows\src\windows\app_startup.rs:111] Access is denied.
[1P:foundation\op-windows\src\windows\acl.rs:411] Access Denied:
Permissions requested: Query limited information, Read permissions, Change permissions
Permissions rejected: Query limited information, Read permissions, Change permissions
ThreadId(15) [1P:foundation\op-windows\src\windows\app_startup.rs:121] failed to restrict access to frontend memory: Access is denied.

1Password Version: 8.7.0
Extension Version: Not Provided
OS Version: win 11

windows

14 Replies

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  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi @IFireflyl, I'm sorry to learn you've encountered this issue. This will likely require one-on-one troubleshooting, so I invite you to contact us (if you haven't already) at support+windows@1Password.com, and we'll be happy to get things started for you. Please include a link to your post here so that we know it's you. We'll do our best to get this resolved for you quickly!

  • Former Member's avatar
    Former Member
    4 years ago

    If this is a known issue can you provide next-steps on here so others can find it and try whatever workarounds are available? I am having the same issue.

    ERROR 2022-05-18T16:30:53.586 ThreadId(14) [1P:foundation\op-windows\src\windows\app_startup.rs:121] failed to restrict access to frontend memory: Access is denied.

  • AliH1P's avatar
    AliH1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi @1mikepass, I've located the email you sent and will have a reply out to you shortly. Thanks!

    Ali

    ref: QPW-91733-891

  • AliH1P's avatar
    AliH1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hey @1mikepass, thanks for reaching out. I'm sorry to hear you're encountering this issue with 1Password 8. I can see that you're running into failed to restrict access to frontend memory: Access is denied error. This is a known issue that our team has been investigating. For some next steps, I'd like to ask you to email us directly at support+windows@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

    Ali