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Forum Discussion

ThomasKHannover's avatar
ThomasKHannover
New Contributor
2 years ago

1Password App unlock doesn't unlock the Browser as configured

I have to unlock manually, so I have to type the password twice for 1password and that's 100% more than expected 1Password Version: 8.10.5 Extension Version: 81005021 OS Version: Windows 1...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago

Hey ThomasKHannover,

I'm sorry for the trouble, it sounds like 1Password in your browser is having a hard time connecting with the 1Password desktop app.

I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!