Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

System's avatar
System
Super Contributor
3 years ago

1Password auto-lock issues

This discussion was created from comments split from: 1Password 8: Please do better!.
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey kfr3,

Apologies for the delay.

If you paste about:addons into your browser toolbar followed by the Enter key can you make sure '1Password - Password Manager' is enabled and if you see '1Password (desktop app required)' disable this.

Next, follow the below steps to see if we can re establish a connection between 1Password in your browser and your desktop app:

  1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
  2. Quit Firefox by right clicking its icon in the Dock and selecting "Quit".
  3. Open and unlock 1Password.
  4. Open Firefox and test if it is also unlocked.

Let us know if this improves things.