Forum Discussion

foursc's avatar
foursc
New Member
7 days ago

1Password Chrome asks for password every time

My Chrome extension keeps asking me to input my 1password password each site I want to use it in, even though I have these settings:

Also, each time it pops up, I am asked both for the 1password password pwd and ALSO at the seme time for the Windows Hello log in.

What can I do?

browser extension
discussion

6 Replies

  • foursc's avatar
    foursc
    New Member
    6 days ago

    Thanks, 1P_Dave​,

    I did 1, 2, 3 and they are all OK. Attaching screenshots.

    I recorded a screen capture video - shared here https://drive.google.com/file/d/1RyUK_p8T5inQ846Lz5h9Q6dAFtr-Pt3c/view?usp=sharing

    Thanks.

     

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      2 days ago

      foursc​ 

      Thank you for the reply. I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC:

      Send a diagnostics report (Windows)

      Attach the diagnostics to an email message addressed to support@1password.com

      With your email please include:

      • A link to this thread: https://www.1password.community/discussions/1password/1password-chrome-asks-for-password-every-time/163749
      • Your forum username: foursc


      You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

      -Dave

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    6 days ago

    Hello foursc​! 

    I'm sorry that you're being continually prompted for your account password when using 1Password in the browser. Can you check the following in Chrome:

    1. Open your browser.
    2. Right-click on the 1Password icon in your browser's toolbar and click Settings.
    3. Make sure that "Integrate this extension with the 1Password desktop app" is on.


    If that still doesn't work then do you see a green dot in the browser settings page? Or a different coloured dot and an error message? And if you click on About in the browser settings page what version of 1Password do you see listed? 

    Can you also post a screenshot of the password prompt that you see? Make sure that nothing sensitive is visible in the screenshot. 

    -Dave