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kop48
Dedicated Contributor
3 days ago

1Password crashing on first unlock with browser extension

1Password seems to be crashing when I try to unlock it after a reboot (so, it can't unlock with Windows Hello yet). This results in me starting to type my master password in a browser tab instead of the unlock window, as the 1Password password prompt disappears when it crashes.

After it crashes, I can relaunch the 1Password app, unlock it there, and the browser extension works properly. From that point on, Windows Hello unlock from the browser extension also works.

Is this a known issue?

Here's the crash in the Event Log:
Description
Faulting application name: 1Password.exe, version: 8.11.16.35, time stamp: 0x68d85fa0
Faulting module name: index.node, version: 0.0.0.0, time stamp: 0x68ffd163
Exception code: 0xc0000409
Fault offset: 0x000000000086c2aa
Faulting process id: 0x3150
Faulting application start time: 0x1DC4D28371DE05C
Faulting application path: C:\Users\username\AppData\Local\1Password\app\8\1Password.exe
Faulting module path: \\?\C:\Users\username\AppData\Local\1Password\app\8\resources\app.asar.unpacked\index.node
Report Id: d14b8ec3-c6a0-4f73-8bdd-3d14103ad304
Faulting package full name: 
Faulting package-relative application ID: 

Here's the app logs leading up to the crash:

INFO  2025-11-04T05:14:45.095+00:00 ThreadId(10) [1P:op-settings\src\store\json_store.rs:75] Settings file created @ 2025-04-07 21:56:14.550058700 UTC and last modified @ 2025-07-30 05:01:20.189974900 UTC
INFO  2025-11-04T05:14:45.111+00:00 ThreadId(10) [1P:foundation\op-startup\src\windows.rs:430] Installer=EXE (x64)
ERROR 2025-11-04T05:14:45.112+00:00 ThreadId(10) [1P:foundation\op-startup\src\windows.rs:90] Error HRESULT(0x00000000): The operation completed successfully.
INFO  2025-11-04T05:14:45.114+00:00 ThreadId(10) [client:typescript] Client starting.
INFO  2025-11-04T05:14:45.606+00:00 ThreadId(10) [1P:op-localization\src\lib.rs:239] system locale detected as 'en-US'
INFO  2025-11-04T05:14:45.606+00:00 ThreadId(10) [1P:op-localization\src\lib.rs:265] selected translations for EN_US based on detected locale en-US
INFO  2025-11-04T05:14:45.606+00:00 ThreadId(10) [status:app\op-app\src\app.rs:1030] App::new(1Password for Windows/81116035 (EN_US), C:\Users\<redacted-username>\AppData\Local\1Password)
INFO  2025-11-04T05:14:45.757+00:00 ThreadId(10) [1P:data\op-db\src\common\mod.rs:186] Core DB Integrity Check Succeeded
INFO  2025-11-04T05:14:45.757+00:00 ThreadId(10) [1P:data\op-db\src\core_db\db.rs:145] Starting Core DB at version: 46
INFO  2025-11-04T05:14:45.761+00:00 ThreadId(10) [1P:data\op-db\src\common\mod.rs:155] Core DB Table Integrity Check Succeeded
INFO  2025-11-04T05:14:45.789+00:00 ThreadId(10) [1P:data\op-db\src\common\mod.rs:186] Resources DB Integrity Check Succeeded
INFO  2025-11-04T05:14:45.789+00:00 ThreadId(10) [1P:data\op-db\src\common\mod.rs:155] Resources DB Table Integrity Check Succeeded
INFO  2025-11-04T05:14:45.789+00:00 ThreadId(10) [1P:data\op-db\src\resources_db\db.rs:110] Starting Resources DB at version: 1
INFO  2025-11-04T05:14:45.790+00:00 ThreadId(10) [1P:op-device-unlock\src\windows.rs:40] new device unlock monitor
ERROR 2025-11-04T05:14:45.790+00:00 ThreadId(10) [1P:C:\builds\dev\core\core\ssh\op-ssh-config\src\lib.rs:251] Failed to start ssh config file watcher: Generic Notify Error
INFO  2025-11-04T05:14:45.797+00:00 ThreadId(10) [1P:foundation\op-install\src\windows\nmh_registration.rs:91] Installed BrowserSupport manifest for chrome extension
INFO  2025-11-04T05:14:45.797+00:00 ThreadId(10) [1P:foundation\op-install\src\windows\nmh_registration.rs:112] Installed BrowserSupport manifest for firefox extension
INFO  2025-11-04T05:14:45.798+00:00 ThreadId(10) [1P:foundation\op-install\src\windows\nmh_registration.rs:133] Installed BrowserSupport manifest for edge extension
INFO  2025-11-04T05:14:45.798+00:00 runtime-worker(ThreadId(2)) [1P:foundation\op-install\src\windows\nmh_registration.rs:91] Installed BrowserSupport manifest for chrome extension
INFO  2025-11-04T05:14:45.798+00:00 runtime-worker(ThreadId(2)) [1P:foundation\op-install\src\windows\nmh_registration.rs:112] Installed BrowserSupport manifest for firefox extension
INFO  2025-11-04T05:14:45.798+00:00 runtime-worker(ThreadId(2)) [1P:foundation\op-install\src\windows\nmh_registration.rs:133] Installed BrowserSupport manifest for edge extension
INFO  2025-11-04T05:14:45.801+00:00 ThreadId(10) [1P:app\op-app\src\app.rs:1588] autofilldb_enabled: false
INFO  2025-11-04T05:14:45.801+00:00 ThreadId(10) [1P:op-op7-migration\src\windows.rs:72] No database file for OP7 (win) was discovered.
INFO  2025-11-04T05:14:45.801+00:00 runtime-worker(ThreadId(3)) [1P:app\op-app-common\src\unlocked_session_keepalive.rs:70] Starting unlocked session keepalive
ERROR 2025-11-04T05:14:45.803+00:00 runtime-worker(ThreadId(7)) [1P:native-messaging\op-native-core-integration\src\lib.rs:618] Listener on SETTING_STATUS has been dropped, unable to communicate changes made to browser SLS setting
INFO  2025-11-04T05:14:45.803+00:00 runtime-worker(ThreadId(8)) [1P:native-messaging\op-native-core-integration\src\lib.rs:428] Starting IPC listener on 1Password-BrowserSupport
INFO  2025-11-04T05:14:45.803+00:00 runtime-worker(ThreadId(8)) [1P:native-messaging\op-native-core-integration\src\lib.rs:440] Active native core integration is awaiting messages
INFO  2025-11-04T05:14:45.804+00:00 ThreadId(10) [1P:ffi\op-core-node\src\lib.rs:557] Started integrity monitor in 'C:\Users\<redacted-username>\AppData\Local\1Password\app\8\resources'
INFO  2025-11-04T05:14:45.805+00:00 ThreadId(10) [1P:foundation\op-startup\src\windows.rs:129] skipping memory access restrictions for Enterprise
INFO  2025-11-04T05:14:45.806+00:00 runtime-worker(ThreadId(7)) [1P:ssh\op-agent-controller\src\lib.rs:573] Starting filesystem watcher for SSH agent configuration directories...
ERROR 2025-11-04T05:14:45.807+00:00 runtime-worker(ThreadId(7)) [1P:C:\builds\dev\core\core\ssh\op-agent-controller\src\lib.rs:574] Generic Notify Error
INFO  2025-11-04T05:14:46.501+00:00 runtime-worker(ThreadId(3)) [1P:app\op-app\src\app\backend\lock_screen.rs:96] System unlock is enabled: true
INFO  2025-11-04T05:14:46.505+00:00 runtime-worker(ThreadId(2)) [1P:app\op-app\src\app\backend\lock_screen.rs:124] Sys auth status NotSetup
INFO  2025-11-04T05:14:47.881+00:00 1p-enable-crash-reporter(ThreadId(13)) [1P:op-crash-reporting\src\crash_handler.rs:187] Started crash handler thread

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