1Password does not work with Safari profiles

I switched back to Safari expressly because they (finally) introduced profiles, but I'm having the same problem as most of the posters above. I will start to collect the data you cited above and submit it for your review, but from an end-user point of view I can just say that the experience is very frustrating. For me, in most profiles, 1Password has turned from a fully-functional easy-to-use tool to one that merely remembers passwords, but I have to manually cut/paste them (let alone any of the other functionality).

I suggest you also do some internal testing, as I (for one) did nothing particularly special to engender the problem, other than to enable several profiles.

Hey steph_giles ,

I have regularly the same problem as described above. I looked at the logs of the extension, but they stay empty.

When clicking on the extension icon, I get a button "Open 1Password" that does nothing. The 1Password app is unlocked. I found out today another workaround then quitting Safari. If I manually lock the 1Password app and unlock again, then suddenly the safari extension is working again. It seems to be a communication problem between the extension and the backend.

Have you been able to reproduce internally?

On a side note: this behaviour is quite annoying as it makes using 1Password anything but a smooth experience like it used to be. I do not recall permanently recurring problems as this one with 1Password 7. Since 1Password 8, it feels that 1Password is constantly getting in the way.

Regards,
Stan.

Got it again Safari with two profiles open.

Left the machine so screensaver went on.
Unlocked the machine
Opened a new window with a new profile.
Clicked on the icon by the entry field
The app popped up and I entered the password.
Then nothing in safari
Clicked on the icon by the entry field - nothing.
Clicked on the icon in the bar.
Got a popup saying open 1password and nothing else (Why 1password is open)
Hitting the open 1password button does nothing
Click on the app in the dock - yes it is open
Close the safari window an open and the same.

This is so repeatable - it does this or it does a slow load of the popup from the web bar button.

Every single time.

The popup button does show all the logins in the profile I am writing this in. Just not in another profile.

1P_Tommy Has the "investigation" found anything? This has been going on for way too long and it is unacceptable for a paid product. It's coming up on 8 months since the issue started...

I'm using the Safari 1Password extension with profiles. The extension is enabled globally on all profiles.

If I unlock the password extension on one profile, the extension stays locked on the other profiles and seems confused about the lock status. I can click on the icon in the toolbar (which shows it is locked), but all I get is "Open 1Password" to kick me out to the app. Unfortunately, that doesn't work. Autofill capabilities also do not work on the other profile.

1Password Version: 8.10.18 (81018040)
Extension Version: 2.17.0
OS Version: macOS 14.1
Browser: Safari

Or instead of
Clicked on the icon by the entry field - nothing.

I sometimes get
Oops something went wrong with loading

Again this is EASILY repeatable - that is it happens every time you let the screensaver sleep

kzolnowski

Thank you for posting the Support ID. I see that my colleagues have already sent you a few emails and they'll send you another email with further steps soon. Please continue the conversation there.

-Dave

ref: LJU-87479-255

I'm sorry for the trouble grovolis21 I've mentioned your report of this to the team. Thank you for letting us know you tried the workarounds. We appreciate you giving them a try.

rzei

I'm sorry for the continued inconvenience. Our developers believe that they have identified the cause of the issue and are coding a fix that should improve the situation with Safari profiles. I hope that a fix will be released to the beta and then the stable version soon but I don't have a release date to provide at the moment.

I see that my colleague has already passed along your feedback to the product team via the support ticket that you mentioned. Thanks again for that feedback. 🙂

-Dave

ref: dev/core/core#24280
ref: PB-40255274

Hey @Vermyndax,

We have seen reports of some interesting behaviour when using 1Password across multiple Safari profiles and I think it would be useful if we could take a closer look at what may be going wrong.

Can you send over a console log from your browser so we can take look:

• Save a console log for 1Password in your browser

Please attach the log to an email to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post the number here. Thank you.