1Password does not work with Safari profiles

Agree, I have been having issues with 1Password not unlocking or not filling in the username and password. This has all started since I starting using different Safari sessions for each profile (personal and work).

@Kurt_S

I'm sorry for the frustration, our team is looking into a few issues surrounding Safari profiles and we're investigating internally. If you're able to then sending in the logs that Steph requested earlier will help us better understand the specific cause of the issue on your Mac and work on a fix.

Let me know if you run into any issues generating and sending in the logs.

-Dave

ref: dev/core/core#24280

I switched back to Safari expressly because they (finally) introduced profiles, but I'm having the same problem as most of the posters above. I will start to collect the data you cited above and submit it for your review, but from an end-user point of view I can just say that the experience is very frustrating. For me, in most profiles, 1Password has turned from a fully-functional easy-to-use tool to one that merely remembers passwords, but I have to manually cut/paste them (let alone any of the other functionality).

I suggest you also do some internal testing, as I (for one) did nothing particularly special to engender the problem, other than to enable several profiles.

Hey all,

I'm sorry for the trouble. I think it would be useful if we could look at each of your cases individually to determine exactly what may be causing the issues you are seeing.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Please attach the reports to an email to support+forum@1password.com with a link to this thread. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Me too 😭

It would be helpful if there was some sort of acknowledgment about a known issue with 1Password and the safari browser, so we can hold out hope that there may be an eventual resolution.

I've been experiencing similar issues as described here and elsewhere about 1Password and the Safari browser and all of the threads seem to result in some form of workaround by restarting the browser, restarting 1Password, logging out/in 1Password, or similar. No hint about a non-workaround resolution.

I hate to say this but also agree that the issues seem to be frustrating enough that I'm considering using the built-in Apple password solution instead; especially if there is no clear path to a resolution.

Yep me too. I see similar reports since Safari gained profiles.

It is enough that now Safari has profiles and vertical tabs I would recommend staying with iCloud rather than 1password .

What benefits does 1password give? This is from a user who has used 1password for 15 years.

The popup for autofill had appeared after several minutes but won't autofill.

Adding another "me too" here. It's getting to frustration levels.

Hey steph_giles ,

I have regularly the same problem as described above. I looked at the logs of the extension, but they stay empty.

When clicking on the extension icon, I get a button "Open 1Password" that does nothing. The 1Password app is unlocked. I found out today another workaround then quitting Safari. If I manually lock the 1Password app and unlock again, then suddenly the safari extension is working again. It seems to be a communication problem between the extension and the backend.

Have you been able to reproduce internally?

On a side note: this behaviour is quite annoying as it makes using 1Password anything but a smooth experience like it used to be. I do not recall permanently recurring problems as this one with 1Password 7. Since 1Password 8, it feels that 1Password is constantly getting in the way.

Regards,
Stan.

Thanks for the update @Vermyndax, please let us know if you run into further issues.