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Forum Discussion

Former Member's avatar
Former Member
3 years ago

1Password extension on Firefox/Chrome on MacOS 12.6.2 slow & wants passphrase instead of fingerprint

As of a couple of days ago the 1Password extension wants me to reauthenticate using my passphrase instead of my fingerprint reader at least once a day instead of once every two weeks. When this happe...
browser extension
1P_David's avatar
1P_David
Icon for 1Password Team rank1Password Team
3 years ago

Hi @"Guido Kollerie" ,

I'm sorry to hear that you're experiencing some trouble unlocking 1Password with your fingerprint. It sounds like the 1Password extension may be having trouble communicating with the 1Password app. Can you try the following steps and let us know if it improves things:

  1. Right-click the 1Password icon in your browser's toolbar, then select "Settings".
  2. Under General, disable "Integrate with 1Password app".
  3. Fully quit the 1Password app and your browser.
  4. Restart the 1Password app and then open your browser.
  5. Right-click the 1Password icon in your browser's toolbar, then select "Settings" again.
  6. Under General, re-enable "Integrate with 1Password app".

I look forward to hearing from you!