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ChristIO's avatar
ChristIO
Occasional Contributor
2 years ago

"1Password for Safari Extention" does not work anymore

Hallo Support,

The "1Password for Safari Extention" (see screen) does not work anymore since today, after I updated Safari macOS.
The extention does not open from a login dialog when using shortcut ⌘+\ anymore
or from the top Safari symbolbar.

1Password for Mac (Desktop app) works fine. De-activated extention / reboot does not help...

Versions:
Safari Version 17.3 (18617.2.4.11.11, 18617)
1Password for Mac 8.10.24 (81024044)





1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

  • ChristIO's avatar
    ChristIO
    Occasional Contributor

    thx,
    I have posted a comment which need to be approved ?

  • I did notice in your opening screenshot you have AdBlock enabled. Does 1Password work with it disabled?

  • Hmm, something odd is going on. Is it possible to share the URL so I can test? The forum is public. If not, can you share it privately? If you'd like to do so privately, please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

  • ChristIO's avatar
    ChristIO
    Occasional Contributor

    Hmm,
    I am confused...

    do you mean the app in Finder "1Password for Safari" ? Right click there will give me the context menu (1),
    In Safari I have (2), no right click there...
    and from the MacOS menubar (next to the clock) I get screen 3, but that General section (="Allgemein") is not like the one you showed above (it is from 1Password for Mac).



  • ChristIO

    Hmm, can you open 1Password for Safari to its settings and let me know if you see a green dot in the general section?

    1. Right-click 1Password for Safari.
    2. Select settings.

  • ChristIO's avatar
    ChristIO
    Occasional Contributor

    Thanks a lot, but it is still the same, this does not work...

  • ChristIO

    Can you try the following?

    1. Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click (Option-click) on the helper and select Quit.
    2. Fully quit your browser.
    3. Open and unlock 1Password.
    4. Open your browser.