1Password for Safari not communicating with the desktop app [FIXED]

rcgregory

We've identified a connection problem between the 1Password for Safari web extension and the 1Password for Mac desktop app, which is causing 1Password for Safari to require a separate unlock from the desktop app. Our development team is working on a fix, though I don't have an exact timeline for when it will be available. You can monitor the status of this issue here:

• 1Password Status - Shared Lock State not working in Safari

I apologize for the inconvenience and any confusion this may have caused, and I appreciate your understanding.

In the meantime, the connection should work properly in other supported browsers, like Chrome you mentioned. Therefore, I'd think you're running into another issue with Chrome. I'd like to ask you to send in some diagnostics to our support so we can take a closer look at things:

• How to send a 1Password diagnostics report
• Save a console log for 1Password in your browser

Then, email us with the diagnostics at:

support+forum@1Password.com

With your email, let's include:

• A link to this thread: https://1password.community/discussion/148090/safari-extension-not-offering-touch-id
• Your forum username: rcgregory

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!