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Forum Discussion
bpaluzzi
6 months agoNew Contributor
1Password for Safari not communicating with the desktop app [FIXED]
Both the extension and the app are updated and at current versions.
Have tried various combinations of quitting browser + app, and toggling / untoggling the "Integrate this extension with the 1Password desktop app" and "Connect with 1Password in the browser" settings in the extension / app, respectively.
Have toggled on and off the "Allow in the background" setting in System Settings->General
Still getting "Status: Problems connecting 🟠. Please make sure the 1Password app is unlocked." 100% of the time when using the extension, and no option for TouchID
BEYOND frustrated at this point. I just want to use TouchID on my browser extension!
1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: 14.6.1
Browser: Safari
- DiovanLuidiNew Contributor
Same problem here.
App: 1Password for Mac 8.10.44 (81044021, channel BETA)
Safari Extension: 1Password, 2.27.1 22700103, channel STABLE
MacOS 14.6.1 - elementalbearOccasional Contributor
While looking at the 1Password for Safari settings I am setting a message appear under the option to connect with app:
Status: Problems connecting. Please make sure the 1Password app is unlocked.FYI: it is unlocked
- elementalbearOccasional Contributor
I just recently had an update (at this point with your lovely track record of updates and issues lately I am going to be turning off auto updates once I get a working version again. that or I may start looking for different software.) and I have two issues happening:
- The 1Password for Safari is constantly asking me for my passsword
- After a reinstall of 1Password for Safari it will not connect to my local app that is open and unlocked. It is asking me to connect to 1Password website with my credentials instead of using the local app (for which I have the options in the app to "Connect with 1Password in the Browser" and in the extension (Integrate this extension with 1Password desktop app)
1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: macOS 14.6.1
Browser: Safari - UmiamzNew Contributor
This was all working fine until today - the Safari browser extension would unlock with my Apple Watch and was integrated with the 1Password app. After rebooting my Mac earlier today, the 1Password app unlocks with my watch but the Safari browser extension prompts for my password each time I run Safari.
I also have Chrome and Firefox installed and their 1Password extensions DO unlock with the Apple Watch and are integrated with the 1Password app. It's just the Safari extension that isn't integrated. When I open the Safari 1Password extension settings I see the following:
Toggling the setting makes no difference - I still see that error.
I have uninstalled and reinstalled the Safari extension but it makes no difference.
Anything else I can try?
1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: Sonoma 14.6.1
Browser: Safari Version 17.6 (19618.3.11.11.5) - 1P_Dave
Moderator
Hello nosequepasa! 👋
I'm sorry that you're unable to unlock 1Password using Touch ID. So that I can better understand the situation can you tell me the following:
- What version of the desktop app is installed? Are you able to unlock the desktop app using Touch ID?
- Can you unlock the Mac itself using Touch ID?
I look forward to hearing from you. 🙂
-Dave
- nosequepasaNew Contributor
Restart did not help. Macbook Pro is updated as well. I am referring to the extension on the Safari bar. It had been working previously. Touch ID is turned on in System Settings.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided