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Anonymous
3 years ago

1Password for Safari on MAC stopped working after a few weeks- what to do?

I have been using 1P for Mac for a few weeks after upgrading to the subscription from a license. I installed 1P for Safari on my MAC and it worked fine but now no longer works. When I click the 1P ic...
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Anonymous's avatar
Anonymous
3 years ago

1P_Tommy

It's happened again now - i'm not sure how a screenshot is going to help as it just shows you what i'm telling you that it can't see the vault. I'm going to have to e-mail logs over aren't I? Can you tell me how to get them and how I should address the e-mail.

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for Safari on MAC stopped working after a few weeks- what to do?","id":"message:60089","revisionNum":1,"repliesCount":18,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:60089"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:60089"},"body@stripHtml({\"truncateLength\":200})":" I have been using 1P for Mac for a few weeks after upgrading to the subscription from a license. I installed 1P for Safari on my MAC and it worked fine but now no longer works. When I click the 1P ic...","body@stringLength":"479","rawBody":"

I have been using 1P for Mac for a few weeks after upgrading to the subscription from a license. I installed 1P for Safari on my MAC and it worked fine but now no longer works. When I click the 1P icon at the top of a web page on Safari, an empty window opens and a circle spins showing it's trying to load data but nothing appears and it just keeps spinning. I have also recently upgraded to MAC OS 12.6 (Monterrey) and wonder if that could be the problem. Please help.

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I have been using 1P for Mac for a few weeks after upgrading to the subscription from a license. I installed 1P for Safari on my MAC and it worked fine but now no longer works. When I click the 1P icon at the top of a web page on Safari, an empty window opens and a circle spins showing it's trying to load data but nothing appears and it just keeps spinning. I have also recently upgraded to MAC OS 12.6 (Monterrey) and wonder if that could be the problem. Please help.

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1P_Tommy

\n\n

It's happened again now - i'm not sure how a screenshot is going to help as it just shows you what i'm telling you that it can't see the vault. I'm going to have to e-mail logs over aren't I? Can you tell me how to get them and how I should address the e-mail.

\n\n

","body@stringLength":"826","rawBody":"

\n\n

It's happened again now - i'm not sure how a screenshot is going to help as it just shows you what i'm telling you that it can't see the vault. I'm going to have to e-mail logs over aren't I? Can you tell me how to get them and how I should address the e-mail.

\n\n

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