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Former Member's avatar
Former Member
3 years ago

1Password for Safari on MAC stopped working after a few weeks- what to do?

I have been using 1P for Mac for a few weeks after upgrading to the subscription from a license. I installed 1P for Safari on my MAC and it worked fine but now no longer works. When I click the 1P icon at the top of a web page on Safari, an empty window opens and a circle spins showing it's trying to load data but nothing appears and it just keeps spinning. I have also recently upgraded to MAC OS 12.6 (Monterrey) and wonder if that could be the problem. Please help.

browser extension
  • Former Member's avatar
    Former Member
    3 years ago

    Ack. Could you guys please delete my screenshot that's showing my email? Duh..

  • Former Member's avatar
    Former Member
    3 years ago

    When I click on the icon, I get the window shown here. When I click on the appropriate field for the website I'm trying to access, autofill for example, it doesn't fill in the username or PW field in the login. There is a 1Password icon next to those fields and clicking on that brings up a dropdown with the appropriate 1Password link to that website, but nothing happens when I click on it.

    But I've also noticed it does work on some websites but not others.

  • Former Member's avatar
    Former Member
    3 years ago

    I'm getting all kinds of bugs with mine - it simply doesn't work as it should. Sometimes it thinks I have an empty vault. Sometimes it refuses to do anything at all. It's really a mess right now.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    @mkingsley

    Did you try restarting your Mac to see if that resolves the issue? If it doesn't then what happens when you click on the 1Password icon in Safari's toolbar (not inside of a username or password field):

    -Dave

  • Former Member's avatar
    Former Member
    3 years ago

    I'm having the same issue on my Mac but the above procedure didn't fix the issue. I reinstalled the Safari extension too. The 1Password option shows up next to the username and PW fields but clicking on it does nothing. It works fine in Chrome though. I'd rather use Safari since it's not such a battery hog on the laptop.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    @frustrated2

    I'm happy to hear that you were able to resolve the issue. 🙂

  • Former Member's avatar
    Former Member
    3 years ago

    Before I heard from you I quit everything & restarted. That worked as I imagine your suggestion would too. Thanks

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    Hello @frustrated2! 👋

    I'm so sorry to hear that 1Password for Safari isn't loading on your Mac. Can you please try the following steps:

    1. Close all open web browsers.
    2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
    3. Double-click on 1Password from your Mac's Application folder.
    4. Open your web browser.
    5. If you still encounter the issue then please restart your Mac.

    Let me know if that fixes the issue. I look forward to hearing from you. 🙂