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Former Member's avatar
Former Member
3 years ago

1Password in the browser keyboard shortcut conflicts with Google Docs

Hi, I use keyboard commends on google, and shift+command+X is strikethrough - only suddenly it opens 1 password. How do I make that stop? I don't see it as a shortcut in my 1 PW preferences. It's a complete mystery to me, and really annoying. I'd also like to revert to the older version of 1 PW as this new one is pretty annoying all around. Am I able to do that? Thanks.

1Password Version: 8.9.4
Extension Version: Not Provided
OS Version: 12.6
Browser:_ Safari and Vivaldi (both)
Referrer: forum-search:strikethrough opens 1 PW

browser extension
  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey @billhorvath, @mcd8minskdr,

    In Safari there is a limitation to the 1Password browser extension and it currently isn't possible to modify the Command+Shift+X shortcut.

    We have an internal issue open to track this, and I've added your case to the list of affected customers. Our development team are fully aware of the issue and are working on possible solutions to be able to adjust the shortcut in Safari.

    Sorry for the disruption!

    ref: dev/core/core#8796

  • Former Member's avatar
    Former Member
    3 years ago

    I am interested in learning how to do this as well.

  • Former Member's avatar
    Former Member
    3 years ago

    My company uses Google docs, which has at least one critical keyboard shortcut that conflicts with those used by 1Password. How do I turn off or change keyboard shortcuts for 1Password in the browser?

    1Password Version: 8.9.4
    Extension Version: 2.4.1
    OS Version: MacOS 12.6.1
    Browser:_ Safari
    Referrer: forum-search:keyboard shortcuts in browser

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey @Marjie,

    I'm afraid with Safari there is a limitation to the 1Password browser extension and it currently isn't possible to modify this specific shortcut.

    We have an internal issue open to track this, and I've added your case to the list of affected customers. Our development team are fully aware of the issue and are working on possible solutions to be able to adjust the shortcut in Safari.

    Sorry for the disruption!

    ref: dev/core/core#8796

  • Former Member's avatar
    Former Member
    3 years ago

    Hi - I've already done so, unfortunately. There is no conflict anywhere I can see. It's just bizarre.

  • andrew_l_1P's avatar
    andrew_l_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @Marjie,

    Sorry to hear 1Password keyboard shortcuts are conflicting with other parts of your workflow. If you are using a non-US layout, I'd recommend changing or removing the keyboard shortcut associated to the action that's creating a conflict, regardless of what the current displayed shortcut is:

    Note that the Autofill shortcut will also trigger Quick Access if it doesn't detect anything to autofill.

    If the issue persists, I'd like to ask which keyboard layout you're using and if possible, a screenshot of what your current shortcuts are and the 1Password window that appears when you press shift + āŒ˜ + x:

    Careful not to include any personal information. I'm looking forward to your reply. šŸ™‚