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Forum Discussion

Former Member's avatar
Former Member
2 years ago

1password is less than worthy for password changing and adding new sites.... what to do?

So I have about 16 hours of seat time migrating to 1password. Not a smooth transition to say the least. My process for changing passwords now involves generating a new password, saving it in a dumm...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago

Hey @COBBONTHECORN,

I'm sorry for the difficulty you have had when using 1Password to save a new login. I'm wondering if you may be running into an issue that we are currently investigating. Are you seeing an error message at all when 1Password won't save a login?

Do the steps below improve things for you?

  1. Open your web browser - right-click the 1Password icon in the browser's toolbar and click 'Settings'.
  2. Look under the General section, and then look for the setting "Integrate with 1Password app" and toggle that off.
  3. Scroll down to "Accounts & vaults" section, and click the ( â‹® ) three dots to sign out of your account.
  4. Sign back into your account.
  5. Fully quit the web browser.
  6. Re-open the web browser, unlock the extension, and test things out once more.
    • You can leave the 'Integrate with 1Password app' setting off if you do not have the 1Password desktop app installed.

Let us know how you get on!