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BenBob's avatar
BenBob
Occasional Contributor
2 years ago

1Password is not filling credentials into any website in Safari

Had a problem with an Amex accounts that required me to clear history and cache in Safari. Amex password has been reset. Now 1P will no longer auto fill login credentials on any website - must copy and paste. Works fine with FireFox and Chrome. I think it has something to do with clearing all my cache. Can't find answer on 1P forums. See screen shot. Please Help!

1Password Version: 8.10.16
Extension Version: 2.15.1
OS Version: osMac 14.0
Browser: Safari

browser extension
  • 1P_David's avatar
    1P_David
    Icon for 1Password Team rank1Password Team
    2 years ago

    On behalf of Steph, you're most welcome BenBob! It's great to hear that things are working now.

  • BenBob's avatar
    BenBob
    Occasional Contributor
    2 years ago

    Steph you are a genius! That worked and all is well now! Thanks!

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hey BenBob,

    Can you give these steps a try and let me know if it get's things back on track for you?

    1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
    2. Quit your browser by right clicking its icon in the Dock and selecting "Quit".
    3. Open and unlock 1Password.
    4. Open your browser and test if it is working properly.

    Let us know how you get on!