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passwordsbeegon's avatar
passwordsbeegon
Occasional Contributor
3 years ago

1password is not filling on Edge Version 109.0.1518.70 (Official build) (64-bit)

Recently websites login fields are not filling on Edge. The 1password icon on the password field isn't showing, and if I click the browser extension and autofill nothing will happen. This is happening on multiple websites that used to work fine.

I checked and all password related options in the settings of Edge are off such as autofill passwords, save passwords, etc.

An example website is https://login.salesforce.com/?locale=ca

And I should note if I refresh the page then it works.

1Password Version: 1Password for Windows 8.9.14 (80914009)
Extension Version: 2.6
OS Version: Windows 11
Browser:_ Edge

browser extension
  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey passwordsbeegon,

    You're right, apologies for the confusion.

    I think it would be useful if we could take a closer look at some logs and what may be going wrong.

    I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

    Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • passwordsbeegon's avatar
    passwordsbeegon
    Occasional Contributor
    3 years ago

    Doesn't look like 8.9.15 is released on Windows yet? I can't find a link

  • passwordsbeegon's avatar
    passwordsbeegon
    Occasional Contributor
    3 years ago

    Hi david.m_1p

    It looks like it doesn't persist after restart, but then will do it the next day.

    Offer to fill and save passwords is enabled in 1Password.

  • 1P_David's avatar
    1P_David
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi passwordsbeegon ,

    I'm sorry to hear that you're encountering issues when trying to autofill in your Edge browser. Can you confirm if the behaviour persists after restarting the browser? Additionally, is "Offer to fill and save passwords" enabled in your 1Password extension settings? Here's how you can check:

    1. Right-click on the 1Password icon in the browser's toolbar and select "Settings".
    2. Scroll down to the Autofill section and ensure that "Offer to fill and save passwords" is toggled on.

    "Offer to fill and save passwords" ensures that the inline menu is enabled within the fields of the page, so with this turned on you should be seeing the 1Password icon within the field.

    I look forward to hearing from you and assisting further!