Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

wzamites's avatar
wzamites
New Contributor
5 months ago

1Password not recognizing Barclays website

https://cards.barclaycardus.com/ likes to "Remember username" by default. 1Password only recognizes the username and password fields as valid if the username has not been remembered. If the username is remembered, and the only thing left to populate is the password field, 1Password does not recognize it and I need to copy and paste the password, or click "Log in as a different user" to get both the username and password fields to show up.

1Password Version: 8.10.46
Extension Version: 8.10.46.26
OS Version: MacOS Version 15.0.1 (24A348)
Browser: Chrome

browser extension
  • eraserhd's avatar
    eraserhd
    New Contributor
    2 months ago

    I've had this problem for a while; however, one additional piece of information.  If I clear the user, and have 1Password sign in, it seems to again check "remember username" before submitting the form, even if I cleared it before autofilling -- meaning the next time I have to clear the user again.

    • brian163's avatar
      brian163
      Occasional Contributor
      29 days ago

      eraserhd I've run into the same. It appears to be a site default to check that box after the page is reloaded. I find myself unchecking it just before I have 1Password submit the login credentials.

  • WaltDittrich's avatar
    WaltDittrich
    New Contributor
    2 months ago

    Thank you for all you do.
    I can confirm this is still occuring for me, as well, on the BarclayCardsUS website.

    It's definitely tied to the "Remember username." Finally, after many months, I saw this post, clicked "Log in as different user" which cleared the remembered username, and 1Password was able to autofill.

    It's nice to know I'm not alone on this issue. ❤️

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    2 months ago

    SamX,

    I don't have updates to share regarding this issue. I've shared with our development team that you also encounter this problem.

    -Evon

  • 1P_David's avatar
    1P_David
    Icon for 1Password Team rank1Password Team
    3 months ago

    esquared

    Thanks for letting us know that you are experiencing this issue as well. I don't have any updates to share at this time, but I've let the team know about your experience with the 1Password extension on the Barclays website as well.

    -David

    ref: dev/core/core#32665

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    5 months ago

    Hello, wzamites. Thank you for reaching out.

    I'm sorry about the trouble. Our development team is tracking an issue on the https://cards.barclaycardus.com/ website where the password won't autofill if the username is cached. I've added you as an affected user to our internal reporting.

    In the meantime, I'd suggest unchecking the Remember username box before signing in or using the drag-and-drop feature from the 1Password extension pop-over.

    I hope that helps.

    -Evon

    ref: dev/core/core#32665