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Forum Discussion

southernforge's avatar
southernforge
New Contributor
11 months ago

1Password now "missing" on my system

Hello. 1P no longer is no longer showing in the Start Menu and is missing from Programs and Features(add/remove Programs\appwiz.cpl). There is no 1Password folder under C:\Program Files, nor...
windows
1P_Gem's avatar
1P_Gem
Icon for 1Password Team rank1Password Team
11 months ago

Hi southernforge, thanks for reaching out about this!

This sounds like the behaviour we'd expect to see if the app had been uninstalled, as this would remove it from the start menu and apps list, while leaving the installation folder at %LocalAppData%\1Password behind. If you've definitely not uninstalled the app, could you send an email to support+forum@1password.com with some logs from 1Password's installation folder, so we can look into what may have caused this?

  1. Open the Start Menu, paste this code into the search field, and press Enter: %LOCALAPPDATA%\1Password
  2. Once you've navigated to this location, right-click the Logs folder, click Copy, and paste a copy of that folder onto your desktop.
  3. Right-click the folder on your desktop, click Send To, then Zipped folder.
  4. Attach the zipped folder to your email.

With your email please include:

Once you get a response with a Support ID, please post that number here so we can connect the dots. Thanks!