Forum Discussion

Oddycm's avatar
Oddycm
Occasional Contributor
2 years ago

1Password on ARM Fails to Launch (Video and Debug Logs Attached)

Hello, I have downloaded the 1Password 8 ARM preview to test out and encountered an issue with it launching. As shown in the video below, the applications graphical interface never launches aft...
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello Oddycm! 👋

Thanks for helping us to test the preview version of 1Password for Windows on Arm! On the same machine, did you run into the same issue with the regular version of 1Password for Windows? Do you see any other apps having trouble?

As a first step, could you try the following turning off hardware acceleration for 1Password:

  1. Make sure 1Password 8 is completely closed by Right-clicking the icon in your system tray > Quit.
  2. Type the following into your Windows search bar, and hit Enter: %localappdata%\1Password\settings
  3. Open the settings.json file in a text editor like Notepad, and look for "app.useHardwareAcceleration": true,.
  4. If it is present, change it to "app.useHardwareAcceleration": false,. If it's not present, add "app.useHardwareAcceleration": false to the bottom of the settings list, and save the file.

Note: Be sure to also add a comma at the end of the preceding setting, for example:


{
"app.double":false,
"app.useHardwareAcceleration": false
}

Then try to open 1Password again. If you still see the same issue then let me know.

-Dave