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Oddycm's avatar
Oddycm
Occasional Contributor
2 years ago

1Password on ARM Fails to Launch (Video and Debug Logs Attached)

Hello, I have downloaded the 1Password 8 ARM preview to test out and encountered an issue with it launching. As shown in the video below, the applications graphical interface never launches aft...
windows
Oddycm's avatar
Oddycm
Occasional Contributor
2 years ago

Hey 1P_Dave,

The latest x64 version of 1Password worked on this machine when running under translation mode, in addition I noticed 1Password for Windows on ARM version 8.10.40 works without issues.

To note, I used the following installer for 8.11.0.1:

File: 1PasswordSetup-8.11.0-ARM-Preview.msi
MD5 Hash: 6E96A0D029E571EC3ACA9A51FB55596D

When I have 8.11.0.1 installed, there appears not to be any files under %localappdata%\1Password\settings:

I still added this config in the above location:


PS C:\Users\adminuser\AppData\Local\1Password\settings> type .\settings.json
{
"app.double":false,
"app.useHardwareAcceleration": false
}
PS C:\Users\adminuser\AppData\Local\1Password\settings>

However, the results look to be the same:

```
INFO 2024-08-22T16:28:18.321 ThreadId(5) [client:typescript] Client starting.
INFO 2024-08-22T16:28:18.679 ThreadId(5) [1P:op-crash-reporting\src\crash_handler.rs:187] Started crash handler thread
INFO 2024-08-22T16:28:18.679 ThreadId(5) [1P:op-localization\src\lib.rs:232] system locale detected as 'en-US'
INFO 2024-08-22T16:28:18.679 ThreadId(5) [1P:op-localization\src\lib.rs:258] selected translations for EN_US based on detected locale en-US
INFO 2024-08-22T16:28:18.680 ThreadId(5) [status:app\op-app\src\app.rs:590] App::new(1Password for Windows/81100001 (EN_US), C:\Users\$USER\AppData\Local\1Password)
INFO 2024-08-22T16:28:18.692 ThreadId(5) [1P:data\op-db\src\common\mod.rs:120] Core DB Table Integrity Check Succeeded
INFO 2024-08-22T16:28:18.692 ThreadId(5) [1P:data\op-db\src\common\mod.rs:134] Core DB Integrity Check Succeeded
INFO 2024-08-22T16:28:18.692 ThreadId(5) [1P:data\op-db\src\core_db\db.rs:164] Starting Core DB at version: 31
INFO 2024-08-22T16:28:18.693 ThreadId(5) [1P:data\op-db\src\common\mod.rs:120] Resources DB Table Integrity Check Succeeded
INFO 2024-08-22T16:28:18.693 ThreadId(5) [1P:data\op-db\src\common\mod.rs:134] Resources DB Integrity Check Succeeded
INFO 2024-08-22T16:28:18.693 ThreadId(5) [1P:data\op-db\src\resources_db\db.rs:133] Starting Resources DB at version: 1
INFO 2024-08-22T16:28:18.992 ThreadId(5) [1P:foundation\op-install\src\windows\nmh_registration.rs:91] Installed BrowserSupport manifest for chrome extension
INFO 2024-08-22T16:28:18.992 ThreadId(5) [1P:foundation\op-install\src\windows\nmh_registration.rs:112] Installed BrowserSupport manifest for firefox extension
INFO 2024-08-22T16:28:18.992 ThreadId(5) [1P:foundation\op-install\src\windows\nmh_registration.rs:133] Installed BrowserSupport manifest for edge extension
INFO 2024-08-22T16:28:18.997 tokio-runtime-worker(ThreadId(2)) [1P:native-messaging\op-native-core-integration\src\lib.rs:332] Starting IPC listener on 1Password-BrowserSupport
INFO 2024-08-22T16:28:18.997 tokio-runtime-worker(ThreadId(2)) [1P:native-messaging\op-native-core-integration\src\lib.rs:344] Active native core integration is awaiting messages
ERROR 2024-08-22T16:28:19.006 tokio-runtime-worker(ThreadId(2)) [1P:ffi\op-core-node\src\lib.rs:476] AppExpired(())

```