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rububble's avatar
rububble
New Contributor
4 months ago

1Password quits unexpectedly on both Windows 10 and Windows 11

For me that happened on every Windows machine I had 1Password installed so far.

Both Win 10 and Win 11.
The behaviour is always the same: The error pops up only after a fresh restart of the device. It doesn't matter it 1Password is started through the browser extension, auto start or started manually after hours of runtime of the device.
When I close 1Password/restart it, the error doesn't pop up. Only after a device restart.

It's like this for months and across multiple devices and different Windows versions.

windows

5 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 months ago

    Hello rububble​! 👋

    I'm sorry that 1Password is closing unexpectedly after restarting your Windows PC. So that the team and I can investigate further, please reproduce the issue again and then I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC:

    Send a diagnostics report (Windows)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/1password-quits-unexpectedly-on-both-windows-10-and-windows-11/165023
    • Your forum username: rububble


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

    • rububble's avatar
      rububble
      New Contributor
      3 months ago

      Hi 1P_Dave​,

      in the meantime I found that deleting the files in C:\Users<USER>\AppData\Local\1Password\crashes fixed the issue. I'm not sure if a diagnostics report will still help you?

      The deletion of those files helped on all devices and OSs but what triggered this behaviour in the first place (independently on every device) is still a mystery to me.
      For now the behaviour didn't occur again.

      • 1P_Gem's avatar
        1P_Gem
        Icon for Moderator rankModerator
        3 months ago

        Hi rububble! 

        I'm glad to hear that the error no longer occurs. When a crash report can't be sent, either because of a network issue or because the Send later option was chosen, 1Password will retry each time the device is restarted. That retry is likely what triggered the message you were seeing, which explains why clearing the folder helped.

        Without a crash report present, a diagnostics report won't contain much useful information. However, if the issue returns on any of your devices, be sure to choose the option to Report on the error message, then email in with a diagnostics report (following the instructions provided by my colleague Dave) and the team will be happy to take a closer look.

        If you have any further questions or concerns, let us know!

        - Gem