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Forum Discussion
1Password Safari Extension Fingerprint Unlock Not Working!
I am running the following:
- macOS 13.5
- 1Password for Mac 8.10.12
- 1Password Safari Extension 2.13.0
Although the Fingerprint ID is working to unlock teh macOS application, the Fingerpri...
steph_giles
1Password Team
1Password TeamIt sounds like 1Password in your browser may be having a hard time connecting with your 1Password app. Can you send over the following reports so we can take a closer look at what may be going wrong:
- The extension console log: https://support.1password.com/cs/extension-console-log/
- A diagnostics report: https://support.1password.com/diagnostics/
Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
