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Forum Discussion
1Password Safari Extension Fingerprint Unlock Not Working!
I am running the following:
- macOS 13.5
- 1Password for Mac 8.10.12
- 1Password Safari Extension 2.13.0
Although the Fingerprint ID is working to unlock teh macOS application, the Fingerpri...
The problem is now solved for me...here are the instructions I got from 1 Password!
Before we go further, let's make sure you can sign into 1Password.com with all your accounts and see the data saved there.
Then, let's try the following steps to remove 1Password:
1. Quit 1Password 8 desktop app by right-clicking (two-finger click) the 1Password icon in the top menu bar (where the clock is) and selecting "Quit", as shown below:
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2. Quit the browser by right-clicking its icon in the Dock area and selecting "Quit".
3. Open Finder and go to the Applications Folder.
4. Find the 1Password.app & 1Password for Safari.app. Move them to Trash, and empty the Trash.
Then, let's follow the steps in the following support article to remove your local 1Password data:
• Remove your 1Password data
Next, let's reinstall 1Password 8 for Mac:
• Best Password Manager for macOS & Safari
After signing into the app, let's change the channel to beta:
• Use 1Password beta releases
Then, let's unlock the 1Password beta app by manually typing your account password and leave it running in the background.
Finally, let's download and enable 1Password for Safari:
• 1Password for Safari on the Mac App Store
