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silverleining's avatar
silverleining
New Contributor
10 months ago

1Password sending username to inappropriate field

I use 1Password to log in to a website that has both a Company ID field and a User ID field. 1Password should NOT send my username to the Company ID field. It used to send the username only to the ...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
9 months ago

Hello silverleining, thank you for getting back to me.

I did some testing on my end, and the username field only filled the User ID field. Are there multiple fields saved in your Login item?

I'd suggest creating a new Login item and checking if the behaviour improves.

  1. Go to the website -> https://www.openair.com/index.pl
  2. Type in your Company ID, User ID and password manually - don't click Log in.
  3. Right-click the 1Password icon in your browser's toolbar.
  4. Select 'Save > Login' and save it as a New Item.
  5. Refresh the webpage.
  6. Click on the User ID field and select the new login you just created.

Let me know how that goes.

-Evon