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jnoiva's avatar
jnoiva
New Contributor
9 months ago

1password shows on Safari in the field but doesn't work. It does work on Google Chrome

I use Safari from Sonoma 14.5, and the ID and password field show the 1password icon but it won't autofill. I try the same website on Google Chrome, and the autofill for 1password works fine. Does ...
browser extension
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
9 months ago

Hey jnoiva

It sounds like your describing what occurs during an update of 1Password or an update of 1Password in the browser. During an update, the communication between the browser extensions and the app is severed by macOS. The following steps will restart that connection.

Can you try the following?

  1. Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click (Option-click or Control-click) on the helper and select Quit.
  2. Fully quit your browser. There should be no light on underneath the Dock icon.
  3. Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock.
  4. Open your browser.
  5. Check for proper operation.