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Former Member's avatar
Former Member
2 years ago

1Password won't fill on roberthalf.com

This Robert Half website... https://online.roberthalf.com/s/login?a=RH&b=&c=US&d=en_US&p=t&utm_medium=Email&utm_source=RobertHalf&utm_campaign=timesheet_emails&utm_content=Client&redirect=false ...
browser extension
kevin_li's avatar
kevin_li
Icon for 1Password Team rank1Password Team
2 years ago

Hi @broodwich,

First, I noticed that you might have the classic extension installed. Let's make sure you have the current 1Password installed in your browser:

  1. Open Chrome, copy/paste chrome://extensions/ into the address bar.
  2. If you see 1Password extension (desktop app required), and click Remove. (This is the outdated 1Password classic extension)
  3. Make sure the 1Password - Password Manager is there and activated.
  4. If you don't see it, here's the link to download: 1Password – Password Manager - Chrome Web Store
  5. Click the puzzle icon beside the address bar and pin the 1Password icon into the toolbar area.
  6. Here's a quick guide on If you don't see the 1Password icon in your browser's toolbar

Regarding the Robert Half website, we've previously identified issues with autofilling on the website. The page is using shadow-root, and that's causing the issue here:
-

Our development team is still working through how best to handle situations such as this. I'll go ahead and add your experience in support of this issue. Thank you for your patience while we work continuously to improve autofilling with 1Password across the web.

Meanwhile, a workaround is to use the Drag & Drop method to fill in your login information in the browser. I realize the workaround may not be ideal, and I'm sorry for the inconvenience.

Let me know if you have any questions or anything we can help you with.

ref: dev/core/core#2900