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Forum Discussion
Former Member
3 years ago1password8 disappearing in background on click
on Mac OS Catalina, 1password 8 is open but when selecting anything in the app, the app goes in background
1Password Version: 8
Extension Version: Not Provided
OS Version: macos 10.15.7 ...
1P_Dave
Moderator
3 years ago@jjiweb
Thank you for confirming, we hope to fix this in a future update to 1Password. I'm sorry again for the inconvenience. 🙂
browser extension on Chrome works but in 1password settings i have the error message " we weren't able to connect to the extension
Are you still using macOS 10.15.7? We're seeing a few reports of this happening with users on that version and our developers are investigating. Are you able to update to a later version of macOS to see if that resolves the issue? If it doesn't, or if you can't update, then can you try the following steps:
- Open and unlock 1Password.
- Click on 1Password next to the  in the menu bar.
- Click on Preferences.
- Uncheck both "Keep 1Password in the menubar" and "Start at Login".
- Wait a few moments.
- Check both "Keep 1Password in the menubar" and "Start at Login".
- Right-click on the 1Password icon in the menubar and click Quit.
- Close all browsers.
- Double-click on the 1Password icon in your Applications folder and unlock the app.
- Open Chrome.
Let me know if you still see the same message and I'll let our developers know.
-Dave
ref: dev/core/core#18979