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Forum Discussion

Former Member's avatar
Former Member
2 years ago

2FA Autofill issue with Citrix logon

Hello there, i've just started working at a new company that is using citrix remote desktops. I login to a webpage that then redirects me to my remote desktop. The webpage requires login credentia...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago

Thanks for getting back to me @busterah.

Can you possibly grab some page details from the page with the 2FA field so the team can take a closer look? Here's how:

  1. Navigate to the page with the 2FA field
  2. Right click the 1Password icon in your browser toolbar.
  3. Click Help and choose Collect Page Structure.
  4. 1Password will save a .json file to your "Downloads" folder.
  5. Attach the downloaded .json file to an email to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!