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crazycaveman's avatar
crazycaveman
New Contributor
2 years ago

2FA code not filling properly on my.nutanix.com

When filling the 2FA challenge when logging in to my.nutanix.com, you are presented with 6 separate text boxes to enter each individual number for the code. 1Password fills the whole 6 digit code into each individual box instead of a single digit in each box.

1Password Version: 8.10.8
Extension Version: 2.12.0
OS Version: Windows 10 22H2
Browser:_ Edge 114.0.1823.41
Referrer: forum-search:nutanix

browser extension
  • Former Member's avatar
    Former Member
    2 years ago

    crazycaveman thanks! I do see that we received your message and sent you a reply. Let's continue our discussion from there. We look forward to hearing from you again via email.

  • Former Member's avatar
    Former Member
    2 years ago

    Hi crazycaveman, sorry to hear about the filling issues on nutanix.com. I took a look at the website but was unable to make an account to test this. Could you help us out by doing the following?

    1. Navigate to the site and autofill your username and password.
    2. On the one-time password page, right click the 1Password icon in your browser toolbar.
    3. Click Help and choose Collect Page Structure.
    4. 1Password will save a .json file to your "Downloads" folder.

    Attach the downloaded .json file to an email message addressed to support+forum@1password.com. With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!