Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
2FA not working: Invalid Code
Hello! I recently started using 1Password's 2-factor authentication feature for Salesforce. I set it up about 3-4 days ago and it was working just fine. I didn't use it again after that until yesterd...
1P_Dave
Moderator
ModeratorThanks for trying that test. I just did the same test and I'm seeing the correct one-time password being generated in both Google Authenticator and 1Password. You said that the one-time password does work initially but later stops working, is that right?
I just did what you suggested using Google Authenticator and discovered that Google Authenticator and 1Password are indeed generating different codes.
Did you remove the old existing one-time password from the Salesforce item in 1Password? You would need to scan the same QR code (which is regenerated each time that you "connect" an authenticator app to Salesforce) at the same time using both authenticator apps.
Can you tell me how you're scanning the QR code into 1Password? Did you use the browser extension? Or one of the apps? Are you filling the one-time password into the Salesforce website or are you typing it in?
-Dave
