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Forum Discussion

System's avatar
System
Super Contributor
2 years ago

Account password required for browser extension

This discussion was created from comments split from: Auto Locking after a few seconds.
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello DavidMBrown! 👋

I'm sorry that you're being prompted to unlock 1Password in the browser with your account password more often than expected. I've split your comment into a new thread so that we can discuss it separately. So that I can better understand the situation can you please tell me the following:

  1. Are you using remote screen sharing software? (I ask only because the customer in the previous thread was running into a known issue that involved screen sharing.)
  2. Are you never able to unlock 1Password for Safari or the 1Password for Mac desktop app using Touch ID? Or is the problem intermittent?
  3. The next time that the issue occurs, if you double-click on the 1Password icon from the Applications folder are you able to use Touch ID to unlock the app there?

I look forward to hearing from you.

-Dave