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Forum Discussion
Add new acct on preferences and delete old acct
Nearly 5 years ago I had to set up a 1Password acct for my boss on my macbook air. I have long since stopped working for that company and the 1Password acct was transferred over to her work and other...
This has been resolved by the support team. here was the solution for those of you who encounter the same issue. You have to reset your entire account on the computer.
Here's how to reset:
Open 1Password on Mac but do NOT enter your account password to unlock it.
Click Help (at very top of screen to the right of the Apple icon) > Troubleshooting > Reset All 1Password Data. You will be asked to type in a code and you need to copy it as is, hyphens included.
Click Delete Data and Start Over. At this point 1Password will quit and disappear off your screen.
Open 1Password again on your Mac, and sign into your new account.
