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Forum Discussion

Former Member's avatar
Former Member
4 years ago

Adding a new item from within Safari takes minutes to show up in 1Password app

I'm not sure how to better explain the issue than I have in the Subject, but, here's what I experienced: I went to a new website that required registration. I provided various form fields, includ...
betas
Joshua_ag's avatar
Joshua_ag
Icon for 1Password Team rank1Password Team
4 years ago

Hi @doetraar,

Thanks so much for doing that additional testing. That is definitely a sign of the notifier 1Password uses being disconnected, so it isn't alerted of any changes, which is why a sync doesn't occur automatically. It's hard to say why it has been disconnected with out more detail. I would like to ask you to create a diagnostics report for your device.

  1. Open 1Password.
  2. Click 1Password in the menu bar.
  3. Click Preferences.
  4. Click Advanced in the new window that appears.
  5. Click Send Diagnostics.
  6. Click Reveal.
  7. Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!